Get In Touch

We're Here to Help You

Reach our team for licensing enquiries, regulatory guidance, consumer complaints, or general information about BOCRA's services and mandate.

Lodge a Complaint Contact Details
Get In Touch

Contact Channels

Multiple ways to reach the Botswana Communications Regulatory Authority — choose what works best for you.

Physical Address

Head Office

Plot 50671, Fairgrounds
Gaborone, Botswana
P.O. Box 494, Gaborone

Visitor access via the main reception. No appointment required for general enquiries.

Fax

Facsimile

+267 316 9505

For formal regulatory correspondence and document submissions requiring facsimile transmission.

Office Hours Monday – Friday: 07:30 – 16:30
Weekends & Public Holidays Office Closed
Time Zone Central Africa Time (UTC+2)
Our Location

Find Our Office

BOCRA's head office is situated at Fairgrounds Office Park — one of Gaborone's premier commercial precincts, easily accessible from the city centre.

Directions & Access

  • Approximately 5 km from Gaborone Central Bus Terminal
  • Free visitor parking available on site
  • Accessible entrance and facilities for persons with disabilities
  • Reception open during all office hours — no appointment necessary for walk-ins
Plot 50671, Fairgrounds, Gaborone, Botswana
Consumer Protection

Lodge a Complaint

BOCRA is mandated to protect the interests of consumers of communications services. If a service provider has failed to resolve your complaint, we can intervene on your behalf.

01
Contact Your Provider First Raise the issue directly with your service provider and allow a reasonable period for resolution.
02
Escalate to BOCRA If unsatisfied, submit a formal complaint to BOCRA using the form opposite.
03
We Investigate BOCRA will acknowledge your complaint within 2 working days and commence an investigation.
Telecommunications
Internet Services
Broadcasting
Postal Services

Submit a Complaint

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Your information is handled in accordance with the BOCRA Privacy Policy.

Quick Answers

Frequently Asked Questions

Common queries about reaching BOCRA and our complaint resolution process.

BOCRA acknowledges all formal complaints within 2 working days of receipt. Simple complaints are typically resolved within 21 working days. Complex regulatory matters may take longer, and you will be kept informed of progress throughout the process.

Yes. BOCRA's dispute resolution process requires that you first attempt to resolve the matter directly with the service provider. You should allow the provider a reasonable opportunity (typically 7–14 days) to address your concern. If unsatisfied, you may then escalate to BOCRA with evidence of your prior contact.

No. BOCRA's consumer complaint and mediation services are entirely free of charge. There are no fees at any stage of the process for complainants. BOCRA is funded through licence fees paid by the industry it regulates.

BOCRA handles complaints relating to: mobile and fixed-line telephone services, internet and broadband services, broadcasting (TV and radio), postal services, and type approval of communications equipment. We cannot intervene in disputes that are purely commercial in nature or that fall outside our regulatory mandate.

For formal complaints requiring investigation and resolution, your contact details are necessary so we can communicate with you about your case. However, you may submit anonymous tip-offs about regulatory violations or industry misconduct — these will be reviewed but cannot result in a direct remedy for the complainant.